FAQS
We know custom apparel can come with questions, so we’ve put together answers to help guide you through the process.
Frequently asked questions
Can I bring my own apparel to be printed?
Absolutely! We welcome customer-provided garments. However, we do need to verify that the material is suitable for our printing or embroidery processes to ensure the best possible results for your custom apparel.
How much does it cost to digitize my artwork?
Our artwork digitization service is available for a flat rate of $50 per design.
What is your minimum order size?
No job is too small – we customize them all! Whether you need 1 piece or 1,000, we've got you covered. You'll see significant bulk pricing discounts starting at quantities of 12 or more.
What is your turnaround time?
Our standard turnaround time is 7-10 business days. Please note that processing times may vary during our busy seasons (fall sports, Christmas, and spring seasons). Rush orders are available upon request – please contact us to discuss expedited options for your project.
Which payment methods do you accept?
We accept multiple payment methods for your convenience:
- Cash
- Check
- Credit/Debit Cards
- Venmo
- PayPal
What is your shipping policy?
We offer convenient shipping options through USPS or UPS, with carrier selection based on package size and delivery requirements. Shipping costs will be calculated based on your location and order specifications.
What is your return policy?
We work diligently to create your dream apparel and ensure complete customer satisfaction. If you're not completely satisfied with your order, please contact your sales representative immediately so we can discuss a resolution and make things right.